Mb8my Privacy Policy — Data Protection and Privacy for Malaysian Users
This Privacy Policy explains how mb8my collects, uses, stores, and protects your personal information as a user of our platform. We are committed to handling your data responsibly and transparently, in line with best practices in data protection.
Effective date: 1 January 2026 | Current version: 2.0
What information is collected when you use mb8my?
Mb8my collects several types of personal information necessary to operate the platform safely and efficiently. This information is gathered through the registration process, your use of the platform, and your interactions with our services.
Account and identity information
- Full name, date of birth, and identification number (MyKad or passport) as part of the identity verification process.
- Email address and mobile number used for account communication and verification.
- Local financial information including Malaysian bank account numbers (Maybank, CIMB, Public Bank, and others) registered for deposit and withdrawal purposes in Malaysian Ringgit (RM).
Technical and usage information
- Device and browser information, including device type, operating system, screen resolution, and browser version used to access the platform.
- IP address, general geographic location (state or city), and network information used for security and verification purposes.
- Platform usage data including games played, betting records, session duration, and general account activity.
- Cookies and tracking technologies collected automatically as you browse the platform.
How does this platform use your information?
Your personal information is used to create and manage your mb8my account, verify your identity in compliance with anti-money laundering requirements, and ensure each account is held by a legitimate and eligible individual.
Your local bank information is used solely to process deposits and withdrawals in Malaysian Ringgit (RM) via supported payment methods such as DuitNow and FPX. This data is not retained beyond what is required for the transaction.
Technical data and account activity are monitored to detect and prevent fraudulent activity, unauthorised access, and multi-account usage that violates mb8my's terms of service.
Account information is used by our support team to help resolve technical issues, transaction enquiries, and user requests more efficiently and accurately.
Anonymised usage data is analysed to understand usage patterns, identify technical issues, and develop new features better suited to Malaysian users.
Your email address or phone number is used to send important account notifications, policy updates, transaction confirmations, and promotional information that you have agreed to receive.
Cookies and tracking technologies — what you need to know
Mb8my uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.
There are three main categories of cookies in use:
- Essential cookies: Required for core platform functions such as maintaining your login session and ensuring smooth navigation. These cookies cannot be disabled without affecting the usability of the platform.
- Performance cookies: Collects information on how users interact with the platform in anonymised form, used to identify technical issues and improve performance.
- Preference cookies: Saves your personal settings such as preferred language and display preferences for a more personalised experience.
You can manage your cookie preferences through your browser, though disabling essential cookies may affect certain features on the mb8my platform.
Data security and third-party sharing
Mb8my implements multiple layers of technical security to protect your personal data:
- 256-bit SSL encryption for all data transmitted between your device and our servers.
- Passwords are stored using an irreversible hashing method.
- Intrusion detection systems that monitor for unusual account access.
- Regular security audits to identify and patch system vulnerabilities.
- Internal access restrictions ensuring only authorised staff can access user data.
Mb8my does not sell, rent, or disclose your personal information to third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:
- Payment providers: Transaction information that must be shared with payment processors to complete your deposits or withdrawals.
- Licensed game providers: Minimum technical data required to run games from third-party providers within the platform.
- Legal authorities: Where required by law or a valid court order, mb8my may be obligated to disclose certain information to the relevant authorities.
Your rights over your personal data
As an mb8my user, you have certain rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team:
- Right to access: You have the right to request a copy of the personal data we hold about you. mb8my will process such requests within 14 business days.
- Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data. However, some data may need to be retained for a specified period to meet legal or regulatory requirements.
- Right to object: You may opt out of having your data processed for direct marketing purposes at any time through the communication preferences in your account settings.
- Data portability: You have the right to receive your data in a machine-readable format for transfer to another service where applicable.
To exercise any of the above rights, contact the mb8my support team via live chat on the platform or our support email. We will process your request promptly and respond within a reasonable timeframe.
Privacy support email: [email protected]
Privacy policy changes and how to contact us
Mb8my reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or service improvements. When material changes are made, active users will be notified via in-platform notifications or email. The effective date at the top of this document will be updated to reflect the latest version. Continued use of the platform after changes are published constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints about how mb8my handles your personal data, you can reach us through the following channels:
- Live chat within the mb8my platform, available around the clock.
- Email: [email protected] — include "Privacy Enquiry" in your email subject line.
- Page FAQ contains answers to frequently asked privacy questions.
Your data is safe with mb8my
We take our responsibility to protect every user's privacy seriously. Create an account and enjoy your online entertainment experience with the confidence that your data is handled responsibly.